Warranty

Hello, and thank for purchasing with Onyx.

Please read information regarding Warranty / Returns

SSUSA Models 

Returns / Exchanges
  • Bats may be exchanged, or returned within 30 days if unopened/unused in exchange for a different product or refund.
  • If Bat is used/damaged/cracked/broken please see warranty info below.
Warranty
  • SSUSA approved models are non-warranty bats.
  • If you have a damaged/cracked/broken bat that you believe to be defective or broken and feel the bat should be replaced please contact our customer service department via phone or email. (see info below)

USSSA Models

Returns / Exchanges
  • Bats may be exchanged, or returned within 30 days if unopened/unused in exchange for a different product or refund.
  • If Bat is used/damaged/cracked/broken please see warranty info below.
Warranty
  • USSSA approved models are non-warranty bats, however if you purchased the 1 year warranty, please contact us to file a warranty claim.
  • If you have a damaged/cracked/broken bat that you believe to be defective or broken and feel the bat should be replaced please contact our customer service department via phone or email. (see info below)

Phone – 714-639-9940

Email – info@onyxsoftballbats.com

Onyx Softball Bats – Attn Return Dept. – 309 E Katella Ave Orange CA 92867